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How to strengthen the construction of bank security team
Visit:212次   Date:2020-03-17
How to manage more than 4.5 million practitioners is the top priority in security work. As the main body of security services, the quality of security personnel directly determines the quality of security services. Security personnel at the grassroots level have the most opportunities to deal with the general public. Their image directly affects the social reputation of the security service industry. The construction of the security team is a systematic project that involves multiple aspects of security officer education and training, daily management, rights protection, and corporate culture construction. To do the above work well, it is inseparable from the joint efforts and cooperation of various parties. Security supervision departments, security associations, security practitioners and relevant government departments should play their respective roles, so as to create a high-quality, standardized service and image Good and satisfied security team. With the theme of "grasping quality, quality and promoting development", this magazine provides a platform for advice and suggestions for the construction of security teams.

In the security service work, bank security services account for an increasing proportion. Whether it is a state-owned commercial bank or a private commercial bank, the security team has become the main body of its daily security prevention work. China Security Security Shenzhen Security Service Company believes that to do a good job in the construction of bank security team needs to start from the following aspects.

Innovative management education concept
With the increasing pace of commercialization of the banking industry, service and security are given top priority in the internal quality (benefit) management system of all banks. Taking the Beijing area as an example, related security services are included in the bank's internal assessment. In fact, security guards also represent the bank's service image when they are on duty. Therefore, there is an embarrassing situation in which banks are increasingly demanding for security services, and the overall quality of the bank security team is slowly improving. The only way to break the bottleneck is to innovate management education concepts and establish a new model that is compatible with the requirements of bank security services. system.

Management education is an art. To innovate the management education concept of the bank security team, the security team leader needs to change the backward ideas from the past and keep pace with the times. Through the revision of the system, management system, education system, training system, and security system, the management education work must be continuously innovated. The content and methods have improved the discipline style and professional ability of security personnel, and improved the overall quality of the security team. The management and education of the bank security team must highlight the characteristics of bank security. In the final analysis, banks have high requirements for the quality of security services, and the security prevention work undertaken by the security team is relatively heavier than general security service positions. Only by innovating a new model of bank security team education can we meet the needs of bank security work. Only by continuously improving the quality of security services can we ensure bank safety and increase bank satisfaction with security services.

Establish and improve rules and regulations
To check the standardization of the security team is first to see if there are perfect rules and regulations, and secondly to see the overall image of the team. In the management and education of the bank security team, in addition to formulating the "business learning and skills training regulations", "security inspection and registration system", "gate guard system", "meeting system", "discipline code", "dress code" with industry commonality Regulations, Equipment Management Regulations, Internal Health System, Assessment System, Service System, One-day Living System, Leave Request System, Security Work Plan, and Emergency Response Plan In addition, it is necessary to formulate and improve corresponding rules and regulations in accordance with the characteristics of bank security, such as the "Code of Practice on Business Places (Management Banks)", "Code of Duty of Savings Offices", "Code of Escort", "Information Feedback System", "Confidentiality" System "and so on. Both the rules and regulations with common characteristics and the rules and regulations with bank security personality are the indispensable foundation for strengthening the construction of the security team.

Such as the "Confidentiality System", in the work and life, security personnel must not arbitrarily disclose to others the location of the bank vault, monitoring, fire protection, driving route of the money transfer vehicle, and so on. After the business office or a savings bank is on duty, it is necessary to report and record on the day the duty situation to the supervisor (team) in charge, especially if suspicious persons, suspicious items, and suspicious circumstances are found during duty, they must be reported, and screened and Closing loopholes and not giving criminals a chance.

These rules and regulations are both indispensable and institutional guarantees that ensure the standardized operation of the bank security team. The purpose is to standardize the work and life behaviors of security guards, cultivate the security concepts of security guards, and improve security guards. Quality, ability to standardize the management and education of the security team, and improve the overall combat effectiveness of the security team. At the same time, various rules and regulations should be adjusted in a timely manner according to the security needs of banks. For example, in recent years, the number of cases involving the use of telecommunications fraud has continued to rise, and the last step to complete the information fraud chain is that the deceiver uses the cash machine to transfer money. In this regard, how to find and stop the victims from being fooled by security guards during their duties has become a difficult problem to be solved in bank security services. Through the establishment of a "bank security guard against telecommunications fraud system", the security guards will be able to promptly find customers during the transfer, and promptly remind and stop customers to prevent loss of customer property.

Implementation of various rules and regulations
The rules and regulations are a ruler. They must always be measured against the actual security team. No matter how good the rules and regulations cannot be implemented and enforced, they can only be "discussed on paper". The attributes of the rules and regulations are universally binding. By organizing security guards to learn, understand, and digest, to enable security guards to know in detail how they should and should not behave in work and life, to enable security guards to develop good behavior habits and forge the good style of security guards. If a prohibited action must bear the corresponding consequences, this is the pre-warning educational role and core connotation of the rules and regulations. To implement various rules and regulations and to play the core role of rules and regulations, security management cadres at all levels need to lead by example and use their actions to drive and influence security officers.

In practice, many security class (team) leaders often relax themselves because of the idea of "little rights", but they require others to be very strict and keep themselves outside the rules and regulations. Over time, security guards are dissatisfied orally, and their prestige The worse it is, it is impossible to bring a good team. To implement and implement various rules and regulations, we must adhere to the following three principles:

The first is the principle of leading by security backbones. Everyone is equal before the rules and regulations. Whether it is a security management cadre or a recruit who has just joined the team, they must stand at the height of their careers and missions. Everyone is equal before the system and they consider themselves to be this team. Ordinary member of the team. The so-called shouting of a voice is worse than doing something. If you don't do well and the benchmarking is not good, you will mislead the security guard, and once the security guard violates a certain rule, he will rightly say "Learn from you". Therefore, in the implementation of rules and regulations, the security backbone must recognize themselves, require others to do it first, and require others to do absolutely not do it, and use their behavior to drive and influence the security officer.

The second is to advocate the principle of strictness, tolerance, and suitability. The so-called "strict" means that there should be a standard for the implementation of various rules and regulations. Excessive "strict" will cause the team to lose a lively atmosphere, is not conducive to cohesion, and will often be counterproductive. The so-called "leniency" refers to the flexible use of the system in implementation, but not chaos. Excessive "leniency" harms the seriousness of the system and does not play the role of the system.

Emphasizing strictness and mercy, the purpose is to standardize the methods and methods of security team management and education, pay attention to the effectiveness of security team management and education, innovate the security team management and education work methods, and advocate the people-oriented concept. The third is the principle of giving priority to education and supplementing punishment. In modern corporate management concepts, the performance appraisal system of rewards, punishments and inferiors should be used more to standardize the behavior of workers. For example, the performance evaluation mechanism established by many security teams is to mobilize the security staff's work enthusiasm through evaluation, so that excellent security staff can get corresponding compensation, and punish individual security staff with poor daily performance. Rewards and punishments are organically unified, when the proportion of punished security guards in a team is too large. It is both a failure in management education and a negative effect of the assessment system. Especially at present, the salary of security guards is not very high. Every penny of the punishment is related to the vital interests of the security guards. At the same time, the self-esteem of the security guards is attacked. This is also the reason for the high turnover rate of the security guards. Advocating education as the main task is to require the backbone of the security team to provide more encouragement and less criticism, more education and less punishment, more guidance and less reprimand through "transposition thinking" and emotional input in the management and education of the security team. The reason is to influence security guards, so that their professional awareness, ideological and moral character, quality, ability, behavior, and working status meet the needs of security service work.

Attention to detail management education
China Security Ding Shenzhen Security Service Company believes that the management and education of the bank security team should focus on the following tasks:

The first is to do a good job in safety education. Bank security is no small matter. Whether it is a gatekeeper, escort, monitoring, inspection, business hall or savings office, every post is related to the safety of the bank. Therefore, it is necessary to regularly conduct security education for security guards, keep the alarm bells on, increase the awareness of security guards, overcome paralysis, and keep full of energy in duty.

The second is to implement the post responsibility system. Bank security service posts are many, but when it comes to job responsibilities is safety. To do a good job of security precautions, you must be on duty for one minute and perform your duties for 60 seconds, implement various security precautions, find suspicious people and suspicious situations at any time, and report them in a timely manner in accordance with the information feedback mechanism. Take immediate response measures and use actual Actions explain the value of bank security.

The third is to do a good job of supervision and inspection. Backbone security personnel at all levels should be "aware of the security services" and carry out dynamic management of security guards on duty. Especially for security guards who work independently at the savings bank outside the management bank, their duty status and performance are directly related to the actual effect of security work. Therefore, the backbone of the security team should regularly check all positions to find and correct problems, and supervise the security officers in their duties.

The fourth is to do a good job of image education. The bank security officer not only represents the image of the security company, but also represents the image of the bank in work and life. It is also a window to show the overall quality of the bank security team. Therefore, in the management and education work, it is necessary to grasp the image education of the security personnel in terms of clothing, appearance, behavior, and behavior in order to ensure that the security personnel can stand upright, neat, and full of spirit in daily life and on duty.

Fifth, do a good job of ideological and legal education. Regularly educate security guards on political and legal disciplines, strengthen security guards' sense of responsibility and legal disciplines, establish professional consciousness, love their posts and dedication, and selfless dedication, link personal dreams with the future development of security undertakings, and give full play to the security guards ’ Creativity and extraordinary results in ordinary security service positions. Six is to do a good job in team building. Testing the quality of a team depends on the overall image of the team. In daily management education, in addition to adhering to business learning and skills training in accordance with the system requirements, we always pay attention to the environmental management of the security dormitory so that the indoor backpacks are neat and uniform and various items Orderly, no cigarette butts and paper scraps on the floor.

At the same time, it is necessary to educate the security guards on civilized etiquette and civilized language, show the good mental outlook of the bank security guards in detail, and cultivate a good working style of the security team.

In short, the management education of the bank security team must be combined with the actual work of security services, and the backbone of the security team must be good at summing up past experiences and lessons, good at continuously innovating management education concepts, and good at improving their management education level. Only in this way can they become the "experts" in managing the bank's security team.

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Tel:0755-32997717
Contact:Mr.Hu
Mobile:13510650295、15323775377
E-mail:402489612@qq.com
Website:www.sz-zjjh.com
Add:Room 1006, ECO International, Zhongxi, Baoan District, Shenzhen

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